Privacy
Privacy Policy
Last updated: May 10, 2026
Genaptic, Inc. is a Delaware corporation that builds and licenses desktop-native AI applications. This Privacy Policy explains how Genaptic collects, uses, discloses, and protects personal information through the Genaptic corporate website, licensing and support interactions, and product-related business communications. Product-specific privacy terms, customer agreements, data processing addenda, or in-product notices may apply to particular Genaptic products or deployments. If a product-specific agreement conflicts with this Policy, the product-specific agreement controls for that product or deployment.
At a glance
- The corporate website does not currently use advertising cookies, advertising pixels, or cross-context behavioral advertising trackers.
- Genaptic does not sell personal information and does not share personal information for cross-context behavioral advertising through the corporate website as currently implemented.
- Customer files, prompts, outputs, local databases, and workflow content are not used to train Genaptic or third-party AI models unless expressly authorized by the customer in a written agreement, product setting, or other explicit instruction.
- Customer-selected model providers, integrations, repositories, and deployment targets may process data under the customer's configuration and the provider's own terms.
This summary is provided for convenience. The full Policy below describes Genaptic's practices in more detail.
Scope and roles
This Policy applies to Genaptic's corporate website, legal and licensing inquiries, support communications, product-related business communications, and other interactions that link to this Policy. Use of the corporate website and linked online experiences may also be governed by Genaptic's Terms of Use. For the corporate website, legal inquiries, licensing discussions, and general business communications, Genaptic generally acts as a controller of the personal information it collects. For customer content processed under a product agreement, Genaptic may act as a processor, service provider, contractor, or equivalent role on behalf of the customer, depending on the applicable agreement and product configuration.
Information we collect
| Category | Examples | Sources | Purposes | Disclosures | Retention criteria | Sale/share/targeted ads/profiling |
|---|---|---|---|---|---|---|
| Contact and business information | Name, email address, company, role, business contact details, and messages. | You, your company, or business partners. | Respond to inquiries, manage licensing discussions, provide support, maintain business relationships, and keep legal records. | Service providers, business systems, professional advisors, and parties involved in legal or business transactions. | Retained for as long as reasonably needed for the relationship, request, legal records, dispute resolution, and compliance. | Not sold or shared for cross-context behavioral advertising through the corporate website as currently implemented; not used for profiling with legal or similarly significant effects. |
| Website technical and security information | IP address, browser type, device information, pages viewed, timestamps, server logs, and security events. | Your browser, device, hosting systems, and security systems. | Operate the website, debug issues, maintain security, prevent abuse, measure basic performance, and preserve system integrity. | Hosting, infrastructure, security, logging, and technical service providers. | Retained for a limited operational period unless needed longer for security, fraud prevention, debugging, legal claims, or compliance. | Not sold or shared for cross-context behavioral advertising through the corporate website as currently implemented; not used for profiling with legal or similarly significant effects. |
| Licensing and product administration information | Account or organization identifiers, license status, entitlement records, product version, administrative contacts, and related records. | You, your company, product administrators, product systems, or Genaptic business systems. | Provide and administer products, manage licenses, support evaluations and deployments, maintain records, and enforce agreements. | Service providers, business systems, support providers, professional advisors, and transaction parties where appropriate. | Retained during the account, license, evaluation, or business relationship and for a reasonable period afterward for legal, accounting, audit, and compliance needs. | Not sold or shared for cross-context behavioral advertising; not used for profiling with legal or similarly significant effects. |
| Support communications and diagnostics | Support requests, messages, screenshots, logs, diagnostics, crash information, files, or other materials you choose to submit. | You, your company, support interactions, or product diagnostics if enabled or submitted. | Troubleshoot issues, provide support, improve reliability, investigate security events, and maintain support records. | Support, infrastructure, security, engineering, and professional service providers as needed to respond. | Retained as needed for support, security, product quality, legal records, and compliance; sensitive or unnecessary materials should be minimized or deleted when no longer needed. | Not sold or shared for cross-context behavioral advertising; not used for profiling with legal or similarly significant effects. |
| Optional telemetry or diagnostics | Performance data, usage signals, crash reports, error reports, configuration data, and reliability metrics, if enabled or submitted. | Product systems, customer configuration, user settings, or support submissions. | Maintain reliability, improve product quality, diagnose errors, secure systems, and support customer deployments. | Infrastructure, logging, analytics, security, and support service providers where applicable. | Retained according to product settings, customer agreements, and operational need. | Not sold or shared for cross-context behavioral advertising; not used for profiling with legal or similarly significant effects. |
| Customer content and local workflow data | Customer files, prompts, outputs, local databases, source code, workflow content, generated application materials, and related project data. | Customer-controlled environments, local product use, user configuration, or materials submitted for support. | Enable product functionality, support customer-configured workflows, provide support when submitted, protect security, and perform obligations under applicable agreements. | Not disclosed by default through the corporate website. May be processed by customer-selected model providers, repositories, integrations, deployment targets, or support channels depending on customer configuration and submissions. | Customer-controlled unless submitted to Genaptic, processed under a product agreement, or retained as required for support, security, legal, or compliance purposes. | Not sold or shared for cross-context behavioral advertising; not used to train Genaptic or third-party AI models unless expressly authorized; not used for profiling with legal or similarly significant effects. |
| Third-party integration and model-provider configuration information | Provider selections, integration settings, repository references, deployment settings, and related configuration metadata. | Customer administrators, users, product configuration, and third-party services. | Enable customer-selected integrations, model-provider workflows, repository access, deployment workflows, and support. | Customer-selected providers and integrations, service providers, and support systems as configured or authorized. | Retained according to product settings, customer agreements, operational needs, and legal requirements. | Not sold or shared for cross-context behavioral advertising; not used for profiling with legal or similarly significant effects. |
| Sensitive personal information | Genaptic does not intentionally request sensitive personal information through general website inquiries. Sensitive information may appear if you choose to include it in support materials, files, logs, prompts, outputs, or messages. | You, your company, support submissions, or customer-controlled product content. | Respond to the request, provide support, protect security, comply with law, or perform obligations under an applicable agreement. | Limited service providers, professional advisors, legal authorities where required, or customer-selected providers depending on configuration. | Minimized and retained only as reasonably needed for the request, support, security, legal, or compliance purpose. | Not sold or shared for cross-context behavioral advertising; not used for profiling with legal or similarly significant effects. |
Notice at collection
We collect the categories of personal information described in this Policy for the purposes described above and below. We do not collect additional categories of personal information or use personal information for materially different, unrelated, or incompatible purposes without providing any notice required by law. We do not sell personal information or share personal information for cross-context behavioral advertising through the corporate website as currently implemented. We retain personal information according to the criteria described in this Policy.
Cookies and website tracking
The corporate website does not currently use advertising cookies, advertising pixels, or cross-context behavioral advertising trackers. We may use essential hosting, security, and logging technologies to operate and protect the website. If we add analytics, advertising, or similar tracking technologies, we will update this Policy and provide any required notices or choices.
Local data and customer-managed providers
Genaptic products may be designed to support local workflows and customer-managed model-provider configurations. Customer files, prompts, outputs, local databases, workflow content, source code, and generated materials may remain in customer-controlled environments unless the customer configures a provider or integration, submits materials for support, enables relevant product functionality, or otherwise authorizes processing. Customer-selected model providers, APIs, repositories, package managers, deployment targets, and integrations may process data under the customer's configuration and those providers' own terms.
AI model training
Genaptic does not use customer files, prompts, outputs, local databases, source code, workflow content, or support materials to train Genaptic or third-party AI models unless expressly authorized by the customer in a written agreement, product setting, or other explicit instruction. If a customer configures a third-party model provider or integration, that provider's processing and training practices may be governed by the customer's relationship with that provider.
How we use information
- Operate, secure, maintain, and improve the corporate website and Genaptic products.
- Respond to inquiries, legal requests, licensing discussions, and support requests.
- Provide product evaluations, licensing, administration, support, and customer communications.
- Debug issues, investigate security events, prevent abuse, and protect Genaptic, customers, and users.
- Manage business records, accounting, audits, compliance, and legal obligations.
- Enforce agreements, protect rights, and support business transactions.
- Carry out other purposes disclosed at the time of collection or with your authorization.
How we disclose information
- Service providers and vendors that help operate the website, infrastructure, support, security, business systems, communications, and related operations.
- Customer-selected model providers, repositories, integrations, deployment targets, or other third-party services when configured or authorized by the customer or user.
- Professional advisors, such as attorneys, accountants, auditors, insurers, and security consultants.
- Legal, regulatory, or safety recipients when required by law, legal process, or to protect rights, safety, security, or integrity.
- Business transaction parties in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction.
- Other parties with your direction, consent, or authorization.
Sale, sharing, targeted advertising, and profiling
Genaptic does not sell personal information and does not share personal information for cross-context behavioral advertising through the corporate website as currently implemented. Genaptic also does not use personal information from the corporate website for profiling that produces legal or similarly significant effects. If Genaptic materially changes these practices, we will update this Policy and provide any required notices, consent mechanisms, and opt-out rights before or at the time required by law.
Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide the website and products, manage licensing and support, maintain business and legal records, resolve disputes, enforce agreements, prevent abuse, protect security, and comply with law. Retention periods vary based on the type of information, sensitivity, relationship context, legal requirements, product settings, customer agreements, and operational need. We delete, de-identify, or aggregate information when it is no longer reasonably needed.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information, taking into account the nature of the information and the risks involved. No security measure is perfect, and we cannot guarantee absolute security. Customers and users are responsible for configuring their environments, access controls, model providers, API keys, repositories, integrations, and deployment targets appropriately.
Your choices and privacy rights
Depending on where you live and whether a particular law applies to Genaptic, you may have rights to request access to, correction of, deletion of, or portability of personal information. You may also have rights to opt out of certain sales of personal information, targeted advertising, or profiling that produces legal or similarly significant effects.
To make a request, email legal@genaptic.com with enough information for us to understand, verify, and respond to your request. We may need to verify your identity or authority before fulfilling a request. Where required, you may authorize another person to submit a request on your behalf. Where required, we will respond within the legally required period, provide an appeal process if we deny your request, and will not discriminate against you for exercising privacy rights.
U.S. state privacy notices
Residents of certain U.S. states, including California, Delaware, Texas, and other states with comprehensive privacy laws, may have additional privacy rights when those laws apply. These rights may include access, correction, deletion, portability, and opt-out rights related to sale, targeted advertising, or certain profiling. Genaptic will process applicable requests through legal@genaptic.com and will provide any required appeal process, verification process, authorized-agent process, and non-discrimination protections. If Genaptic becomes required to provide additional state-specific disclosures or opt-out mechanisms, we will update this Policy and the relevant product or website experience.
Sensitive information
Please do not send sensitive personal information, secrets, credentials, private keys, payment card data, health information, government identifiers, or confidential customer data through general website inquiries unless we specifically request it. If you provide sensitive information in a support, legal, product, or business request, we will use it only as needed to respond, provide support, protect security, comply with law, perform obligations under an applicable agreement, or as otherwise authorized.
Children's privacy
The website and Genaptic products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to Genaptic, contact us at legal@genaptic.com and we will take appropriate steps to delete it.
International users
Genaptic is based in the United States, and the corporate website is operated from the United States. If you access the website or communicate with Genaptic from outside the United States, your information may be processed in the United States or other locations where our service providers operate. We will provide additional jurisdiction-specific notices where required by applicable law.
Changes to this Policy
We may update this Policy from time to time. The 'Last updated' date above indicates when this Policy was last revised. Material changes will be communicated through the website, product experience, direct notice, or another method where required by law.
Contact
For privacy questions, rights requests, legal notices, or other legal requests, contact Genaptic at legal@genaptic.com.